Meet the team

Learn about our Heartland Finance team members below.

Sharon Yardley

Head of Operations, Risk and Compliance

With a finance career spanning over 21 years, Sharon is responsible for Heartland Reverse Mortgages in Australia including distribution, operations, communications, regulatory compliance, and credit risk framework. She has a Master of Business Administration.

Jessica Douglas

Senior Manager – Operations

Jessica has a Certificate IV in Credit Management and over 15 years’ experience in mortgage servicing. She oversees Heartland’s Operations Team.

Puneet Kumar

Manager - Reverse Mortgages

Puneet leads our team of credit assessors, and comes with 13 years’ experience in the Commonwealth Bank and holds a Masters of Accounting.

Shaun Mannering

Manager - Reverse Mortgage Support

With over 10 years of experience in financial services, Shaun is currently responsible for the loan administration team who provide excellent customer service and support best customer outcomes.

Nicole Luckman

Team Leader – Compliance and Reporting

Nicole uses her 10+ years’ experience in quality assurance and risk management in her role overseeing compliance, analysis, vulnerable customers, and more.