Application tools

Please ensure you have completed your broker agreement and accreditation prior to submitting a client loan application.

For more information please contact our dedicated broker support team on 1300 662 865 or [email protected]

Start here: does your client qualify?

  • Postcode lookup tool

    Check the locations where we able to provide our Reverse Mortgage and any specific lending criteria.

    To do this, click the drop down arrow on the column header you wish to search (e.g. post code) and type your search term in the search box (e.g. 2000).

    Download Spreadsheet
  • Postcode lookup guide

    A quick guide on how to use our postcode lookup tool.

    Download PDF

Which product is most suitable?

  • Reverse Mortgage product summary

    A breakdown of our product features for a Standard Reverse Mortgage, the investment property/holiday home option and the Aged Care Option.

    Download PDF
  • Reverse Mortgage loan facilities

    Heartland regular advance and cash reserve facilities

    Download PDF

Essential documents for every client

  • Product guide

    Download PDF
  • Fee schedule and interest rate

    Download PDF
  • Reverse Mortgage information statement

    Download PDF
  • Credit guide

    Download PDF
  • Gifting guide

    Download PDF
  • Aged Care option product guide

    A guide outlining Heartland's aged care finance offerings.

    Download PDF
  • Aged care made easy

    An index of acronyms to assist customers when navigating aged care in Australia.

    Download PDF
  • Elder abuse guide

    Heartland is committed to preventing and detecting financial elder abuse. Here are the warning signs to be aware of, and our process if we have concerns.

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  • Power of attorney guide

    Information regarding how Heartland assesses loan applications and post-settlement transactions which are to be signed for by a power of attorney or through a guardianship or administration order.

    Download PDF
  • Vulnerable customer statement

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  • Reverse Mortgage brochure

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Supporting documents and avoiding delays

  • Required supporting documents list

    Please consult this checklist to ensure that all required documents are submitted along with the fully completed and signed application form. Omission of required documents will cause delays in processing.

    Download PDF
  • Avoiding delays to settlement leaflet

    A reminder to clients, post application submission, of what to bring along to their solicitors appointment to ensure that all required documents are returned with their signed loan documents.

    Download PDF
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