Existing customer information
This information is provided to each customer upon settlement of their loan, in hard copy, as the New Customer Guide.
If you have any other questions, or require further information regarding your loan, please do not hesitate to contact our customer care team on 1300 889 338 or [email protected]. We are here to help you.
Answers to frequently asked questions
The statement details the transactions on your loan over the previous period, including interest, any applicable fees and charges, and whether you have any additional funds available.
You will receive the questionnaire on the anniversary of your loan commencement, every year. It must be completed, signed and returned within a month.
See our interest rate page for more information on our rates.
Please be sure to include your loan number and your last name in the transaction description. This is essential, as it enables us to correctly identify your loan repayment.
You can find your loan number on your settlement letter, as well as any subsequent statements. We can also confirm your loan number over the phone for you on 1300 889 338.
Our account details are:
Account name: ASF Custodians Pty Ltd
Account number: 1107 3189
A Secondary Property Loan is usually repayable within 12 months of when you move permanently from your owner occupied home (or primary residence), or upon sale of the security property.
Please contact us to discuss whether taking your loan with you could be a solution, and your eligibility.
A drawdown fee applies - please refer to our current fee schedule.
Fees will apply and a new valuation of your home may be required. This will be confirmed at the time of application.
If you wish to take out a further loan, please contact our friendly team to discuss your situation and if there could be possible funds available.
Applications are subject to loan approval criteria. Terms, conditions, fees and charges apply. Heartland's current fee schedule can be found here.
Though the total loan is usually repayable when you move permanently from your home, you may be able to vary your reverse mortgage to our Aged Care Option.
More details regarding our Aged Care Option can be found here.
Please contact us to discuss whether an Aged Care Option could be a solution, and your eligibility. Applications are subject to loan approval criteria. Terms, conditions, fees and charges apply. Heartland's current fee schedule can be found here.