2019 Survey: Customers are extremely satisfied with their Heartland Reverse Mortgage
17 November 2019
A Heartland Reverse Mortgage is designed to help over 60’s live a more fulfilling, stress-free retirement while allowing them to continue living in their own home. A recent customer survey has shown that 96% of respondents agree that their Heartland Reverse Mortgage has made their retirement more comfortable.
Adding to that, 94% have said they would recommend taking out a reverse mortgage to friends or family.
Respondents were also asked what the purpose of their loan was (or would be), and what is most important to them in retirement. It is clear that the home is extremely important to our customers in retirement with 41% of respondents stating they have or would use their reverse mortgage for home improvements for comfort and the reason being to have peace of mind from financial stress and continuing to live in their own home.
Heartland takes great pride in changing the lives of many Australians. By remaining in their own home, our customers continue to enjoy the benefits of their community, social networks and family memories.
The feedback from the survey was overwhelming, here’s what some of our respondents had to say:
“Heartland Seniors Finance took away financial stress and worry about essential repairs and modifications to my home. This will enable me to live longer and more comfortably in my own home.”
“Thankyou Heartland you have made my life stress free.”
“This reverse mortgage was a lifesaver; it has enabled me to do what I want to in my retirement. Great product.”
“So very pleased to have peace of mind in my old age. Thank you Heartland. Happy Happy Happy.”
“Has made my life less stressful. A very big help to me. Staff always so courteous and helpful”
“Heartland Seniors Finance provide a wonderful service”
“The Reverse Mortgage has made life more comfortable for me, helping me to meet ongoing expenses & commitments.”
“Thank you Heartland without you my retirement would be tough”