Above and Beyond

06 July 2018

There has been considerable coverage recently on the conduct of banks and financial services providers, or more accurately – their misconduct.

Given the nature of our business, the team at Heartland places a huge emphasis on a duty of care for our customers. While reverse mortgages are arguably one of the most heavily regulated consumer finance products in Australia (which we support), our duty of care goes beyond our legal requirements and extends to things like doing everything we can to prevent and detect elder financial abuse. It is part of our culture – the way we do things.

This is one of the reasons why in 2017 we decided we would commit to The Banking and Finance Oath, one of just ten entities, to have all staff commit to the oath and be “100% committed”. The premise of the oath is that trust is the foundation of financial services and that ‘my word is my bond’ – something we wholeheartedly support.

We were extremely pleased and proud to see this customer focus come through in the results of the survey we included in our last newsletter. The responses were a great endorsement of what we do – more here.

To have a sustainable, long-term business it is critical to have a strong purpose as a foundation. Our purpose is to help Australian’s live a better retirement, and this is something we focus on every day.

If you have any questions or feedback, or would like to chat about how we could help you, please feel free to contact us on 1300 889 338 or [email protected].


Information provided is accurate as at 6 July 2018 and may change from time to time.