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Speaking to MPA about how to identify vulnerable customers

13 July 2021

In a recent article, Heartland spoke to MPA (Mortgage Professional Australia magazine) about the importance of brokers identifying vulnerable customers and considering their future needs, especially when deciding to take out a reverse mortgage.

To ensure the loan is suitable, we encourage brokers to pay close attention to their clients during their interview and general discussions to ensure that their customers are not under any undue pressure or influence.

Heartland takes its duty of care seriously, with all loan purposes subject to a suitability test to gauge whether they are in the best interests of the customer both at the time of application and into the future. Heartland takes many steps to ensure our staff are aware of what to do when they are dealing with a potentially vulnerable customer, and we have strong borrower protections in place.

You can read the full MPA article here.

At Heartland we provide dedicated, personalised assistance to brokers, to help support their clients. To discuss a scenario, our application process, or accreditation, please contact our Broker Support Team on 1300 662 865 or [email protected].

Information provided is accurate as of 13 July 2021 and may change from time to time.