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Talking to The Senior about positive Heartland customer feedback

23 September 2021

Heartland Bank News

Heartland spoke to The Senior about our recent customer feedback, including the results from our 2021 customer survey, which show how reverse mortgages align with the needs of people in retirement.

Heartland’s survey results was a clear indication that being free from financial stress in retirement, while also having the choice of staying in your own home for as long as you choose, are some of the key reasons seniors choose a reverse mortgage.

“In our survey, the top two responses to both the question, ‘What is most important to you in retirement?’ and, ‘What is the most important benefit of a reverse mortgage?’ was, ‘continuing to own and live in my own home’ and, ‘peace of mind from financial stress’,” Said Sharon Yardley, Head of Operations at Heartland.

“It shows how well the Heartland Reverse Mortgage can help people live more comfortably as they get older through releasing equity from their home without having to sell.”

Other survey results included:

  • 96% of respondents agree that their Heartland Reverse Mortgage has made their retirement more comfortable.
  • 95% have said they would recommend taking out a reverse mortgage to friends or family.
  • 96% would recommend Heartland as a company.

Interested to find out more? Take a look at our full article on these customer survey results, or read the full article with The Senior here. You can also request your free Reverse Mortgage Guide if you are looking to research reverse mortgages further.

Ready to apply? You can now Apply Online, or request an Application Pack that provides everything you need to apply.

If you require any assistance, feel free to get in touch, we are here to help you.

Information is accurate as of 23 September 2021 and may change from time to time.