World Elder Abuse Awareness Day – June 15
15 June 2018
At Heartland we are proud to have helped over fifteen thousand Australians live a better retirement with our reverse mortgage. We aim to provide customers with peace of mind and have a culture that places significant importance on the duty of care we have for every customer.
One of the ways we do this is to ensure our staff have an awareness of elder financial abuse, including undue influence and unconscionable conduct, and take steps to both detect and prevent its occurrence where possible.
Elder financial abuse is any financial harm suffered by an elder caused by someone whom they trust and/or depend on. It can take many forms and may consist of a number of actions over a period of time rather than an isolated incident.
Heartland’s staff look for red flags throughout the life of our loans, and investigate further when required. Our team will ask questions, and take action, to ensure that we support our customers in making a decision to take out a reverse mortgage. Please see our Elder Abuse Guide for further information on Heartland’s processes and what we are doing to combat elder abuse.
Here at Heartland, we take elder abuse seriously. Respect and trust are two of Heartland’s core values. We are 100% committed to the Banking Finance Oath and are proud to serve our customers in an ethical and responsible way – where they are an individual rather than a number.
Our friendly team are also available for assistance on [email protected] or 1300 889 338 if you have any questions regarding our processes, your application, or current loan. We are here to help you.
If you witness, suspect, or experience elder abuse, please call the Elder Abuse Helpline in your State for assistance.
Information provided is accurate as at 15 June 2018 and may change from time to time